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Eddy54's avatar
Eddy54
Joining in
11 months ago
Solved

Re: Billed for Netflix that I do not have

I am having the same problem.I ceased my tv with virgin and my netlfix acct shows virgin media ceased 30/12/23but since March virgin have started charging me £17.99 subscription for netlfix.Have made several phone calls to virgin but nobody seems to be able to give me a clear answer to why this is happening.Any advise would be gratfull

  • Paul_DN's avatar
    Paul_DN
    11 months ago

    Hi Eddy54,

    Thank you for reaching out to us in our community and welcome, sorry to hear you are being charged for Netflix even though you no longer have TV, so I can help I have sent you an invite into a private chat, once received please click on the white envelope to accept.

    Regards

    Paul.

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  • Eddy54's avatar
    Eddy54
    Joining in
    11 months ago

    for the last two months i have been charged £17.99 for netflix and i do not have netflix via virgin media. in fact i only have internet and phone.after several call to virgin i am no close to resolving this problem. any advice would be helpful

  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Eddy54,

    Thank you for reaching out to us in our community and welcome, sorry to hear you are being charged for Netflix even though you no longer have TV, so I can help I have sent you an invite into a private chat, once received please click on the white envelope to accept.

    Regards

    Paul.

    • Eddy54's avatar
      Eddy54
      Joining in
      11 months ago

      have been told by Virgin problems have been resolved 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        11 months ago

        Great to hear this was resolved for you Eddy54 

        If you believe the issue to be resolved you can like or 'kudos' the post if it helped you. 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).