Promo code not applied

Hi I have just joined Virgin and was also offered a promo code but there was nowhere to include the code on final registration. Is it possible to have it applied retrospectively? Thanks.

Hi garthdavies 👋.

Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues you have faced with a promotion when joining us. So that we can get a better understanding of this and look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

Thanks for joining me in a private message garthdavies, I am glad that we were able to get your query resolved in a speedy manner. Should you need us in the future we are only a post away.

Sabrina