Forum Discussion

Glasgowgal's avatar
Glasgowgal
Joining in
11 months ago

Price rises

Hi joined Virgin Media Broadband last September as there was a special offer for new customers for £15 a month for 6 months then it would be £35 a month after that.  Am trying to cancel account but just been going round in circles with customer service.  I had a conversation with them earlier today and told me that I would continue paying £15 until September 2025 but when I signed in to my account online it said the price would go up in March.  I took a screenshot of the conversation where it said about not paying anymore until next September but I'm confused and wondered if anyone could clarify this for me.  Thanks. 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    11 months ago

    Hey Glasgowgal,

    Every customer will receive an individual price rise specific to them. If you wish to discuss your increase further, you can reach us online (virg.in/contactvm), by calling 150 from your Virgin Media landline, or 0345 454 1111 from any other phone.

    Customers will not receive a right to cancel as a result of this notification because this increase forms part of their Terms & Conditions with us. This was explained to customers last year when we introduced this contractual price change and we offered them a right to cancel without penalty. Customers who have joined since we introduced this policy were made aware of it when they signed up.
     
    Joe