Hi all, Newbie here! Just coming to end of contract and have selected a new deal that Virgin Media offered online. Sent Pre-Contract Documents - all good - but have a 14 day cooling off period with no instructions (that I can find) of how to cancel or confirm? Am I missing something? Help appreciated - I'm happy to accept, but can't see how I do that either :)
Depending on how you are being installed, or whether you are re-contracting services, will depend on when your 14 days cooling off period will start from.
https://www.virginmedia.com/legal
and link from that provides a full set of T&Cs, Section M is what you want labelled "Cooling off rights" (for any contract starting after 27/02/2025):
You can either write a letter in and use recorded delivery, or phone 150 from VM landline or local call from another network on 0345 354 1111. There is a chat function, but historic evidence on this forum says it's about as good as a chocolate fire guard.
If your contract does not have any form of digital signing or request to sign paperwork to return, then its an implied contract and continues unless you notify a cancellation of agreement within the 14 days. If its "pre-contract" labelled, then that suggests some sort of final confirmation would be sent, or a request in it to click something to confirm you are happy to proceed to acceptance. If you had accepted an online offer or one from email, this could take up to 14 days to fully process.
Forum TeamHello Ronauds
Thanks for posting in regards to your new deal and the 14 day cooling off period. This is valid from the day the new package is put in place, this can be done by calling the team on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you.
