Pre-contract document email
I have just called your customer service today and would like to confirm a package with pre-contract document sent to me on 13 Sep 2024. However, I received a new pre-contract document dated 26 Sep 2024 afterwards, with a ridiculous increased in the monthly cost. This should not be happened.
So, I called back immediately, and a kind lady claimed that the pre-contract document dated 26 Sep 2024 would not be activated and the pre-contract document dated 13 Sep 24 has been sent for another department for consideration.
Will I now get charged for the ridiculous expensive contract or charged twice for two contracts, which I have not even consented or to ask for?
And how could I confirm if the cheaper one contract I accepted would be the one really accepted?
Thanks a lot.