Poor Customer Services
Where do I start. New customer of 2 weeks. My bill breakdown states two monthly payments plus £65 setup fee due on 01/02/24. Fair enough. Problems started when I added sky sports and cinema with has been pending for 5 days and still shows adding on my apps screen via the stream box and pending on my account. I spoke to first line, Faults Team, second line and had technician come out today only to tell me its an account issue not a hardware problem. Second line then confirm its a billing issue and to call Billings team. They confirmed another £99 is pending for 5 days and due to go out on my DD today once cleared I should receive the package. The problem with overseas call desks are lack of communication and in some cases clear understanding of English. For one, I don't know whey I'm being charged an extra £99? And the Billings team said they can't give me a breakdown yet until payment has gone out? They'll call me tomorrow to check the payment has gone through and package reinstated in my tv. But I think I'm being overcharged which will be disputed. Really poor start to being Virgin Media customer, I've wasted so much time calling them and using their online chats. Only to be given the run around.
