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londonarnold's avatar
londonarnold
On our wavelength
10 months ago

Please Terminate all our Virgin Services ASAP

Hey VirginO2,

I have severe hearing loss and cannot comminicate by Telephone.

As we requested last month the immediate termination of all our services provided by Virgin, that means disconnecting Broadband, TV and Phone, and sending us a final bill - please disconnect everything and send us details of how to return your equipment.

I have become unwaged due to disability (hearing loss, deafness), I can no longer pay - we have stopped the direct debit as agreed by telephone, but havent received any pacakges to return the Hub and TiVo box plus cables, please send us this packaging and we will return your equipment.

I'll also send a letter to your leaving department, please disconnect all services.

Thank You

Ben F

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Ben, 

    Thanks for coming back to us in the Community. 

    I can see you're already in a private message with my colleague.

    We'll leave this with them to avoid multiple agents working on the same thing 🙂 

    Thanks, 

  • londonarnold's avatar
    londonarnold
    On our wavelength
    10 months ago

    Do I need to put it in writing? The agent keeps asking for information that virign does not provide, I think asking for the date of the next bill is the trick question, because I can't find that anywhere, surely would that encourage all consumers to just write n and cancel?.