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Njm75uk's avatar
Njm75uk
Joining in
6 days ago

Please help me.

I have recently upgraded from a hub 3 to a hub 5 and obviously need to return the old hub. 

 I have called virgin and had several live chats explaining I'd like a doorstep collection as I can't get to the yodel drop off points due to disability. I've been informed each time thats not a problem and it'll be sorted. 

Except nothings being sorted, no confirmation email no text etc. All I'm getting is either reminders to send the hub back or be billed £40 or an email stating the packaging is on its way.

Please can someone help get this sorted.

Thanks in advance 

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    6 days ago

    Hi Njm75uk 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns that you're unable to return the equipment. 

    We can take a look at what's happening on our side and possibly email the team to find out more information for you. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.