Forum Discussion

garthybarthy's avatar
garthybarthy
Tuning in
5 months ago

Phone number not updating

Hello,

I have provided my up to date email and phone number over the phone. My account displays my old phone number still, I have tried to amend it several times but it just reverts to the old number.

Could somebody from Virgin help me update it correctly please?

I'm hoping to get a new deal but no good if no one can contact me.

Thank you.

1 Reply

  • Hi garthybarthy thanks for posting although we're sorry to hear of your concerns raised regarding your contact number not updating.

    We'll do our best to assist here so please expect a PM from me to arrive shortly to resolve this and respond directly when you can!
    Many thanks