Password to Passkey Loop!

Hi,

Well, finally got round to sorting out my VM account for 2FA and all that good stuff....which I did but opted for a password instead of a passkey.

I then realised that to use the email send option from my Dahua CCTV system, I needed to use a passkey (as the password is not accepted by the virgin media mail server).  So I go back into my account and click the links to go "passwordless"......and it just fails to go to the next step on my PC.

So I download the myvirginmedia App on my iphone and try the same but it just goes in a loop of nowhere when I click the link!

Some advice to stop me pulling more hair out would be much appreciated.

PS: Account 2FA is working fine - just this password to passkey impass!