Forum Discussion

Mark-62's avatar
Mark-62
Joining in
1 day ago

Password resetting

Does anyone know how to reset their Virgin Media password. The one I used for years suddenly stopped working and I can only get into my account by using the Forgotten Password Link. This allows me to view my account but I cat change my security settings or change my secondary email address when I try to make changes it asks for my password. Contacted the call centre many times and was assured they will send me a link to reset it but nothing ever comes of it, this is really frustrating.

4 Replies

  • Deepak_S's avatar
    Deepak_S
    Icon for Forum Team rankForum Team
    6 hours ago

    Hi Mark-62, 

     

    Thank you for letting us know this information. We no longer have the ability to change a password for a customer, we always advise using the forgotten password link. Can you confirm if you have tried to follow the link via a different device like a laptop or computer? 🙂

    • Mark-62's avatar
      Mark-62
      Joining in
      4 hours ago

      Hi

      yes tried login in from another laptop and can login using the forgotten password link but it still doesnt allow me to change any of my security settings.

      • Deepak_S's avatar
        Deepak_S
        Icon for Forum Team rankForum Team
        2 hours ago

        Can you please confirm, do you get any error codes that pop up?