Forum Discussion

Sophiehi9's avatar
Sophiehi9
Joining in
2 years ago

Password reset

Hi wondering if anyone could help.

I’m struggling to reset my password for my virgin media account. It keeps saying it contains my username, although it doesn’t. Seems like it’s be a problem for years. Absolutely crazy.

any tips? No access to account at all as a result.

 

 

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi Sophiehi9, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with resetting your My VM log in password. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,