bryrichmond
2 years agoTuning in
Password reset not working
I’ve a secondary account and recently my emails stopped working.
I was frustrated that I couldn’t reset my password via the virgin media webpage so contacted tech support by phone. Following a 20 minute wait I eventually spoke to an agent and they fixed my problem by resetting my ‘secondary app password’
However I still can’t reset my secondary account password. I get the message “Please ensure you provide the email address you use to sign in to My Virgin Media.”
please advise or do I need to spend another 30 mins on the phone trying to get another ‘workaround’ to one of your technical foibles?
Cheers, Bryan.