Forum Discussion

beanhean's avatar
beanhean
Joining in
2 months ago

Password reset email not appearing.

Im trying to reset my virgin media account password, but everything i press forgot password, I dont get sent the password reset link. I ha e check junk folder, and all other folders, but have recieved nothing 

 

1 Reply

  • Hello beanhean

     

    Sorry to hear of the issues regarding resetting your online account password and not receiving the reset email, we appreciate you raising this via the forums and welcome to the community.

     

    We're happy to assist with this and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.