Forum Discussion

Roger_Dymock's avatar
Roger_Dymock
Joining in
2 months ago

Password chnage

When trying to change password I get to the Virgin O2 page which loops continuously with 'Wait a moment displayed'. Tried several times with same result. Ideas plaeas

4 Replies

Replies have been turned off for this discussion
  • Muhammod_I's avatar
    Muhammod_I
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Roger_Dymock,

    Thanks for informing us of this and we're sorry to hear about your issues when trying to change your password.

    Can we ask if you've tried doing this with a different device or using mobile data instead?

    Please let us know how you get on so we can assist you further if necessary.

    • Roger_Dymock's avatar
      Roger_Dymock
      Joining in
      2 months ago

      Hi. Thanks for your reply. Tried a different laptop. Same result.

      • Muhammod_I's avatar
        Muhammod_I
        Icon for Forum Team rankForum Team
        2 months ago

        Thanks for letting us know Roger_Dymock.

        To assist you further, we'll be sending you a private message shortly so we can get to the bottom of this.

  • Farnaby's avatar
    Farnaby
    Joining in
    2 months ago

    Not sure if my issue is the same, but I can't even access my VM account as it says my email is invalid - even though it is an mailto:xxx@virginmedia.com address that VM itself uses to send me messages.