I've just installed a new Win 11 desktop.
I set the passkey and it works fine with MS 365 and Amazon. However, it doesn't when I sign in to my VM email because that only gives choices for Android or a Security key.
I haven't got either of those and I just need to enter the key into the same usual slot that other sites use.
I can log in by "playing dumb" and then receive a verification link from my other email.
Has anyone any ideas please?
Is the Security key not the Windows Hello, Fingerprint or Windows PIN?
Hi Adduxi
I thought that was the case, because that is what I've been doing when I had the old desktop. I was offered the Hello pin and did that successfully. I have been able to do the same passkey now with MS 365 and Amazon, because they both showed the option to take one.
I want to continue to use the same passkey on the new one for other sites that already recognise that one. It is safe enough because I've destroyed the old desktop drive. I have again used the same passkey/pin to start up the new desktop and as I said above, it is ok for those two websites.
The "slot" I raved about is where VM and Google don't offer the choice. They only show Android and "Yubikey" but I don't have either of those.
I think I've only got one choice now and that is to go for changing the pin number via my settings on Win 11 by re-entering the one already in use. I'm afraid to chance that, in case I'm told that the number already exists.
I'm sorry I didn't say this clearly, but if it needs more, please ask.
Thanks for helping this far.
What are you referring to when you say "I just need to enter the key into the same usual slot that other sites use"?
Do you have a Yubikey-type device (like a plug-in USB memory stick) that you are using for 2FA elsewhere?
Hi goslow
Thanks for your reply and sorry for being vague.
The "slot" I raved about is where VM and Google offer the choice for entering passkeys. They only show Android and "Yubikey" but I don't have either of those.
It then goes to the other sign option where it sends a link to my other email and that works ok - I can log in that way.
Forum TeamHello EddyFiss
Sorry to hear of the access issues for your online account via your PC, we appreciate you taking the time to raise this via the forums.
With a passkey there’s no need to remember a password in order to sign in.
Passkeys are encrypted digital authentication methods, which are created on your device using biometrics, like face or fingerprint recognition, or your screen lock. After all, as you are your strongest password, it’s much less likely for security risks to occur.
Setting biometric authentication varies across devices and their software.
For Apple iOS devices:
Go to Settings
Tap the Face ID & Passcode or Touch ID & Passcode option
Enter your device passcode if prompted
Follow the on-screen instructions to set up Face ID or Touch ID
For other devices, including Android:
Many devices offer biometric authentication options. You can usually enable these options in your device’s settings
Look for options like Biometrics, Fingerprints, Face recognition, and set things up from there. If your biometrics are already set up, you’ll be able to toggle them on and off
Once enabled, you'll be able to use face or fingerprint recognition instead of entering a password or code
Hi Robert and everyone.
That did it !!!! :-) :-)
And to think I've been struggling all day with it!
I found the setting that said " only allow Hello for sign in for Microsoft account on this device" turned it off, although it inferred that security would be weakened.
However, I changed the setting to "allow all" and was immediately able to log in to me VM email.
Thanks everyone. I can now go away rejoicing :-)
Hi Everyone
I had to come back! I overlooked the fact that I was still logged in. Sorry!
I've set up my other accounts with the original passkey, but I just can't get into VM with it.
It is the same key I've been using for months on sites, including VM.
The way it worked was for a dialogue box to appear on the screen, which included the option of entering a passkey. Before that was the choice of email and passwords, with another line saying something like 'try another way.' That last bit brought up the passkey dialoogue and worked fine.
With VM that doesn't happen. It gives the dialogue box with choices for android etc, but 'trying the other way' sends me an email link. That gets me into my account and my email. In my account I am able to edit my passkeys, but I end up getting the email link, so I gave in then.
Is it possible for VM to include the box into which I can simply enter the passkey.
Hi John
I understand that, thanks.
I have a new Win 11 desktop which I bought to replace my Win 10 one, because that will eventually not be supported.
It's the new desktop where I'm having the difficulty. I can live without using the passkey for VM, but I'd like to go back to using the passkey.
I did get into my VM account via the email link, and I see that it is recorded that I am on passwordless and am using a passkey. I don't want to mess about with that yet, if VM can add in the little dialogue box that allows (did allow) me to manually enter my passkey.
Sorry to nag, but I can't think of any other way to get around this.
