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Jamesholman's avatar
Jamesholman
Joining in
16 days ago

Passkey

My passkey is not recognised & cannot access sky sports 

5 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    16 days ago

    Hello Jamesholman,

    Welcome to our Community Forums and thanks for your post.

    Are you getting any specific error?

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        16 days ago

        Thank you for that information. Have you tried to reset the Passkey?

        ^Martin

  • Jamesholman's avatar
    Jamesholman
    Joining in
    7 days ago

    Still not resolved I've tried resetting my passkey but cannot login 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      6 days ago

      With a passkey there’s no need to remember a password in order to sign in.

       

      Passkeys are encrypted digital authentication methods, which are created on your device using biometrics, like face or fingerprint recognition, or your screen lock. After all, as you are your strongest password, it’s much less likely for security risks to occur.

       

      Setting biometric authentication varies across devices and their software.

       

      For Apple iOS devices:

       

      Go to Settings

      Tap the Face ID & Passcode or Touch ID & Passcode option

      Enter your device passcode if prompted

      Follow the on-screen instructions to set up Face ID or Touch ID

       

      For other devices, including Android:

       

      Many devices offer biometric authentication options. You can usually enable these options in your device’s settings

      Look for options like Biometrics, Fingerprints, Face recognition, and set things up from there. If your biometrics are already set up, you’ll be able to toggle them on and off

      Once enabled, you'll be able to use face or fingerprint recognition instead of entering a password or code