Forum Discussion

marymcnealis's avatar
marymcnealis
Joining in
11 months ago

Paperless billing

I have been trying to switch to paperless billing.  Options don’t work.  Can you help?

11 Replies

  • amber_04's avatar
    amber_04
    Just joined
    2 hours ago

    This is also happening to me. I feel like I've been going around in circles for half an hour trying to find where to turn paperless billing on. The article describing how is incorrect/misleading. Would really like some help here please

  • Jalewis3's avatar
    Jalewis3
    Joining in
    10 months ago

    I have cancelled paper billing several times yet I am still being billed £1.75 for it

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      10 months ago

      Hi Jalewis3 thanks for your post on the Forums although we're sorry to hear of your issues with paper billing.

      Please allow me to send you a PM so I can look into this further for you.

      Expect the PM to arrive shortly and respond directly when you can!
      Many thanks

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    11 months ago

    Hi marymcnealis,

    Thank you for your post. I'm very sorry for any issue you've had with switching to paperless billing. 

    Can you expand on what happens when you try to do this via your online account?

    ^Martin

    • marymcnealis's avatar
      marymcnealis
      Joining in
      11 months ago

      Hi Martin

      These are the instructions:  

      1. Sign in to Your Account

      2. Select My profile at the top of the page

      3. Go to the eBilling section and select Switch to eBilling

      4. Follow the instructions to complete your registration

      When I sign in there is no option to switch to e-billing.

      Mary

      • Nathan_B's avatar
        Nathan_B
        Icon for Forum Team rankForum Team
        11 months ago

        Thanks for confirming, I'll be happy to take a look at this for you.

        I'll send you a PM to confirm your details so this can be done.

        Regards

        Nathan