Forum Discussion

Callyius's avatar
Callyius
Joining in
2 years ago

Paid for bill manually but direct debit also taken

Hi,   I've been a bit of a fool and paid manually (how I used to do it) but been charged by direct debit too. How can I go about getting one or the other refunded? Thanks!
Callyius's avatar
Callyius
Joining in
2 years ago

Hi Joseph,

Thanks for the prompt response!

How would I go about this? It's just as I need the extra money this month ahead of Xmas shopping during November.

Would it not be easier to get a refund from customer service for the manual payment? 

Thanks!

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
2 years ago

Hey Callyius,

If you do want the money back it would be for the Direct Debit amount, we would advise reaching out to your bank and request an indemnity claim, from this you would then need to reset up your Direct Debit after this has happened.

Joe