Solved
Package renewal sent to the wrong email address
Hi,
I renewed my contract last week and realised I didn't receive a confirmation email, I tried again and nothing. When I checked I realised the email confirmation was sent to an email that it active anymore. I haven't been able to get through on live chat or phone, and I saw people had luck this way. I was wondering what would be the best way to get this fixed?
Thanks in advance :)
Hi Zenstream , welcome to our forums, and thank you for your first post. Sorry to hear your contract renewal may have gone to the wrong email account. We are happy to best help. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
