Forum Discussion

NathC's avatar
NathC
Joining in
2 months ago

Package Renewal Confusion

Good morning.

My existing package runs out at the end of October, so I've been browsing through my renewal offers and I've found one that looks fantastic. It is the same as what I've got now and it states I won't lose anything. However in looking in detail at this new offer, I've noticed it doesn't mention anything about the 2 mini boxes I've got now. Will I still get these mini boxes even though it doesn't mention them, as it states I won't lose anything?

Thanks. 

4 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 months ago

    Hi NathC 

    Welcome to our forums, and sorry to hear there is some confusion with your package. We will be happy to look into this for you for clarification. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

    • NathC's avatar
      NathC
      Joining in
      26 days ago

      @Akua_A Hi, could you please check your private messages.

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        26 days ago

        Hi NathC, sorry for the delay in getting back to you as we were out of the office. We have sent you a message. Please get back to us when you can 😊