Package change not been offered even after accepting the contract documents. is this a SCAM??

Hey rehanrehan34, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I have taken a look at our side and I can see you've spoke to the team recently about this, did they manage to get this resolved for you? Thanks 

I too have concerns about this. I received an email from email@em.virginmedia.co.uk offering me 25% discount if I took out an 18 month contract same day. I clicked the link & received pdfs of the contract T&Cs from vmteam@virginmedia.co.uk. 
This alarmed me as I then wondered if it was a scam. I called Virgin but they were unable to tell me if they sent the emails, offered no support or another number to call. They did try to sell me yet another package. I’m concerned & disappointed. Why can’t someone advise if the emails are genuine ? Surely Virgin must know. 
mid it is genuine why are Virgin sending emails encouraging same day sign up, a common ploy for scammers ?

I gave not signed up & am considering switching suppliers as I don’t appreciate Virgin’s aggressive marketing. 
Does anyone know if this is a scam ?

I have had the same problem, receiving emails from webteam@virginmedia.com about a new contract and then no one at Virgin Media having any record of such a contract. I was provided with contractual documents and an order number. It all looks to be the same email that I get my billing statements from, so is it a scam? 

I have to heap praise on Beth from the team here as she sorted mine out for me.... took a while, and lots of 'out of the box' thinking on Beth's part, but we got there.  Happy to say my discount was showing on my app under bills immediately.

I have exactly the same issue as this, I have just posted separately before seeing this.

Did anyone get any further with this? I am at the point of cancellation as I just cannot get it sorted, very frustrated. 

Had the exact same problem. Used the Upgrade account option to try and get a better deal before end of deal price hike. Upgraded. Got the contracts sent through then nothing. FInd out 3 weeks later that nothing has been changed and I am going to be charged the inflated amount on the old package. Try to get in contact with them, get sent to Whatsapp. 6 hour wait. Then another hour wait when I don't reply within 15 minutes. No help from the person on the other end. Just get told that I shouldn't have been offered it, its only for new customers and he can offer me a different deal ( £20 a month more than the one I was offered with items I don't want) After an hour of this I get put on hold with customer relations. I've now been on hold with them for almost another hour. It really does feel like they make it very easy to think you've upgraded, and then almost impossible to get it sorted afterwards. I'll be making a call tomorrow to get cancel my service I think.

This is happening to too many people with the 25% discount emails and new contract offers. The orders aren't going through but the contracts are being sent to the customers. Then when enquiring, customer support are adding a new contract higher than they originally had. The whole process does not appear good.

All I got was the following