Package change not been offered even after accepting the contract documents. is this a SCAM??
So I have been with virgin media for over 5 years, starting from 100 Mbps to 300 Mbps, and later onto 500 Mbps. The reasons for these upgrades were due to horrible network issues which resulted in upgrading the wifi packages from their team rather than virgin media properly fixing the issues. As of now, I am on 500 Mpbs for the past 6 months and the service was pretty much same low speed, constant network drop, and excuses on area maintenance for weeks. Even after so many problems I still haven't moved my network provider as I believe this issue will be fixed but now my contract has come to an end and I upgraded my package online, as I clearly had the option to do it, I was very much happy with the package so I accepted it and I got the contract via email from webteam@virginmedia.com and vmteam@virginmedia.co.uk with order detail and contract letter. Now when I spoke on the call with their customer service team these people are denying the package as they don't see any new package linked to my existing account and blamed it on a system error. So I asked them to fix this up and provide me with the same package as I have a signed contract from virgin media agreeing on all terms, but instead of understanding my situation there customer service team is providing me with a new package with a monthly cost increasing to 3 times more than the agreed package which was given to me by there web team. Doesnt it look like a big scam as I am roped in with all the hoaxes and lies, even after agreeing on something how can such a big company like Virgin Media be scamming me to pay 3 times more than an agreed contract?