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Bill78's avatar
Bill78
Joining in
11 months ago

Package change charge

My package has just changed after I agreed to sign up to an extension of the deal I had with slight increase in price due to what I thought was normal service increase. now the first bill has come there is a package change charge Of £8.17? Is this a one off payment or to be added each month? as there was no mention of this on my contract showing payments from what I can see. 

1 Reply

  • Thanks for reaching out to our Community Forums Bill78, and a very warm welcome to our Community Forums!

    Sorry to hear of the issue with the billing on your account, upon the agreement of new contract.

    Do please check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn