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Fez89's avatar
Fez89
Joining in
12 months ago

Package Change Charge

Hi all!

I just signed the contract a few months ago, and I'm using the android app to manage my account settings and bills.

I have  broadband only M250.

Probably when I just installed the app first time, i went to check what other packages avalaible and how much it costs.

I haven't changed any packages, but on the bill I have extra 10 pounds charge for package changes....  I thought it just a mistake, but the second bill came same as well.

Can anyone help me out with that please?

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    12 months ago

    Hey Fez89, thank you for reaching out and I am sorry to hear this.

    Are your bills reflecting the price you agreed to sign up to?

    Sometimes out terminology on our bills can be confusing