Forum Discussion

Emorton90's avatar
Emorton90
Joining in
2 years ago

Package change charge

 Hi, I have just had a package charge and I know nothing of this, do you know what it would be for? How do I get in touch with virgin so I can talk to a human too? The app makes it very hard to contact anyone and I just went round in a circle with the WhatsApp bot. 

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  • Ernie_C's avatar
    Ernie_C
    Very Insightful Person
    2 years ago

    What detail do you get when you view the bill as suggested?

      • Emorton90's avatar
        Emorton90
        Joining in
        2 years ago

        My broadband is the same, it’s just weird, do you think it’s a price hike? 

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Emorton90 

    Welcome to the community forums 

    Sorry to hear of your concerns with your bill showing a change cost. 

    Had you contacted us at all on the 2nd January or does your contract/communications advise of any discounts expiring at all on the 2nd Jan?

    • Emorton90's avatar
      Emorton90
      Joining in
      2 years ago

      Hi Carley, no not at all. I haven’t actually tried to contact virgin other than when it was initially set up last year. 

      • Emorton90's avatar
        Emorton90
        Joining in
        2 years ago

        I just thought the only thing I’ve done is change my direct debit date from the 20th to the 28th, could that be why? But I did that in December not on the 2nd Jan.