Forum Discussion

Lunacatty1's avatar
Lunacatty1
Joining in
2 years ago

Overcharging? Confused

On the 2nd December I paid 81.28. 

Yesterday I had a look at my latest bill and VM is now asking me for 154.69. No way.

There have been other times I have been completely confused by the billing and worry that I'm being overcharged.

This is the reason I'm cautious about setting up a direct debit with the company and would rather pay manually.

I've deducted 81.28 from 154.69 which leaves 73.41.

I've rounded this up to £74 and expect this to show properly on my account soon when I pay this amount in the next few minutes.

Does anyone else find the billing method confusing?

  • Lunacatty1's avatar
    Lunacatty1
    Joining in
    2 years ago

    So I've just paid £74, I've received an email acknowledging this but also reminding me that I also owe another £80.69.

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 years ago

      Hi Lunacatty1,

      Thank you for reaching out to us in our community and welcome, sorry to see there is some confusion around your billing, so I can try to help I will send you an invite into a private chat, please click on the white envelope to accept.

      Regards

      Paul.