Over charging and being fobbed off
So, set up a new contract, agreed it all and when the contract come through it missed TNT sport!
called up after a chat they agreed it should be there and it was added for NO extra cost!
in comes the bill! Not £61 as agreed but £113.95! Live chat and they said, part was due to the change and the contract is £87! I said No it’s £61 and should get a rolling credit! Got a copy of the transcript agreeing!
£26 credit would appear before the money comes out! A week later out goes £113.95!
Back on live chat and was told the £26 rolling credit has not been put on again! So they said it’s all sorted now at £61 a month! Again got the transcripts!
checked a week after as they said it would show in 48 hours! Guess what! No credit showing!
just called again, apologies come over and was told that best bet is to redo the contract then no need to worry about the rolling credit! I agreed and the lady said all sorted at £91 a month! So another £4 increase! What the …..
I declined so now I am waiting a call back at midday tomorrow! Will it happen let’s see! Every renewal it’s always wrong! But this time! 5 people later and no resolve!