Forum Discussion

sportymaestro's avatar
sportymaestro
Joining in
2 months ago

Ordered wrong product

Can someone please help me? I am a new broadband customer but when I ordered I accidentally ordered Volt500 instead of Volt1gb. I am have had three separate chats with customer support that lasted hours to get my order changed post installation but its like banging my head against a wall. I also called through on phone and the same thing. They just kept passing me from Customer service to Retention Team and Sales Team and none could help.

I am still in cooling off period and I am now thinking maybe i should just cancel my contract because my experience with customer service has been really bad.

Any help or advice would be appreciated.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi sportymaestro 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that you are having difficulties in correcting your package, so that we can assist you further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina