Just like almost everyone else it seems, I've been having the same issue for weeks now. The only contract renewal options I can get are upgrades, everything else goes to the 'oops' page. If I search as a new customer the there are offers for broadband only starting from £26 - £20 cheaper than either of the 2 options I was able to load.
Feels like it is a very deliberate move by Virgin
Hi Herebegb,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear that you seem to have been sent a broken link. If you're not a new customer then you wouldn't be eligible for a new customer deal, but we also have plenty of existing customer deals available. Have you discussed any of these yet with our retentions team? You can reach them on 0345 454 1111 (or 150 from a Virgin Media landline).
Thanks,
Why do I have to call? Surely I should be able to access these offers via your website? I also was not just sent a broken link - if you try any option on you website to get to an offers page that isn't an upgrade, you get the 'oops' page.
Forum TeamThanks for coming back to us Herebegb and I'm sorry to hear of the issue with the renewal links and options online not loading as expected.
Do please attempt clearing cache on your browser, or using an alternative browser to see if this helps resolve the issue you've been experiencing with the links/options, to get the desired renewal.
In terms of the new customer deals you have referenced, we would have to advise that all new customers are issued with a lucrative new deal and once this has expired, this cannot then be re-issued. This is common practice in the telecommunications industry.
Thanks
David_Bn
Yup - happens every year. Deliberate.
