Forum Discussion

smcgrath1's avatar
smcgrath1
Joining in
10 days ago

Online Renewal Contract

Hi,

My contract was up for renewal, so using the MyVirginMedia app I accepted a renewal deal and received email confirmation with the Contract Information Sheet. I spoke to someone earlier today as I was told my account was not showing the update and he said that, as he was unable to match the deal offered online, I just needed to wait 14 days for it to appear.

I then received an email this evening saying 'We'd like to talk to you as it appears that some information that we need to process your order was missing'. So I called again and the lady told me she was unable to match the online offer so she would transfer me to another team who would be able to help. Whilst on hold the call was ended by the team before I could speak to someone.

Please can someone contact me urgently to resolve this issue and ensure my deal is activated.

Thanks,

Shannon

account
bill
billing
complaint
contract
Help
renewal

3 Replies

    • Anonymous's avatar
      Anonymous
      10 days ago

      That’ll be because nobody has yet taken them to Court, and alas OFCOM is the world’s least effective regulator.

      See ‘bait and switch’ which is actually illegal, but until someone actually drags VM’s sorry arse into Court, it is what it is!

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    9 days ago

    Hi smcgrath1,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about the issue with your renewal. 

    We can certainly take a look into this and see what has happened and what we can do to resolve this. 

    I will private message you now to confirm some details. 

    ^Martin