Some information that we need to process your order was missing

Question

I recently bought a 12 month broadband contract with VirginMedia, and got my confirmation email.

However the next day, I received this email:

We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0800 052 7588.

When I called the number, I was informed it doesn't exist. I've also reached out to both +4403454541111 and +448000521734 and got the same response.

I am currently travelling in the EU, and thus I am not sure if the numbers are just uncontactable internationally.

How can I contact a staff to resolve this additional information required? I also did not get an account number and area number in my contract.

newapollo · Answer

You should be able to get through on the +4403454541111 number if you omit the leading zero - so the number to call will be +443454541111

You can also contact VM via WhatsApp on +44 7803 089 684

Or you can contact VM on Social Media by either messaging

Facebook: https://www.facebook.com/virginmedia or Twitter: https://twitter.com/virginmedia

Roger_Gooner · Answer

You are the only person I know who understands that the trump prefix must be omitted when using the the E.164 prefix of +44.

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Some information that we need to process your order was missing

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