Forum Discussion

jaywhisker's avatar
jaywhisker
Joining in
2 months ago

Some information that we need to process your order was missing

I recently bought a 12 month broadband contract with VirginMedia, and got my confirmation email. 

However the next day, I received this email:

We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0800 052 7588.

When I called the number, I was informed it doesn't exist. I've also reached out to both +4403454541111 and +448000521734 and got the same response.

I am currently travelling in the EU, and thus I am not sure if the numbers are just uncontactable internationally.

How can I contact a staff to resolve this additional information required? I also did not get an account number and area number in my contract.

account
Broadband
complaint
Help

5 Replies

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta
      2 months ago

      You are the only person I know who understands that the trump prefix must be omitted when using the the E.164 prefix of +44.

    • jaywhisker's avatar
      jaywhisker
      Joining in
      2 months ago

      I've also done without the leading 0, but failed to get through. I'll look into contacting via WA

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 months ago

        I've also done without the leading 0, but failed to get through. I'll look into contacting via WA

        Hi again jaywhisker​ 

        You possibly failed to get through due to the time of day.  It's currently 23:25  - the main call centre departments are generally open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Jaywhisker 👋 Welcome to the community forum! Thanks for joining and making your first post. 

      Sorry to hear about your experience trying to get through to us on the phone whilst travelling abroad. 

      We sadly can't help with new sales orders here, but we would recommend giving the pre-install team a call on 📞0800 052 1734 . 

      As the community have correctly pointed out, our operating hours vs the time zone you are in may affect your ability to make contact. 

      They have correctly provided the operating hours for you above - please let us know how you get on calling within these times! 🤞

      Thanks for your patience! 🌞