Order Not Processed
I’m out of contract so I went to cancel and change provider however virgin offered me a good deal to stay, including upgrading my internet from m500 to 1gig with the new hub 5 router.
I submitted my order on 23/10 and my order still doesn’t show in my app under order and appointments. Everytime I reach out to someone to help me they say they can’t help as it’s an online order and I just have to wait indefinitely. There must be someone in the online orders team that can give me an update on what’s going on? When will my new hardware be sent? When will my new package take effect? 8 days I’ve been waiting now. I have signed the pre contact doc and got email confirmation of my order with an order reference number. Someone please help 😢
Just make very sure that the contract you are offered in writing is the same as the online offer you accepted.