Forum Discussion

LipVenom's avatar
LipVenom
Tuning in
5 months ago
Solved

Couldnt process order

I hadca message appears today about upgrading to 360 for free. I read the stuff and thought why not. Tried to upgrade and keep getting an error TM4/19/10-1-2000000 message that I can't find and asked to try again later. There's also a qr code to scan which takes me to the chat bot but I'm unable to get further for assistance as the bot doesn't recognise what's being typed and wants to discuss anything but what the 360 error is or how to resolve it. Is it worth bothering with if it such a faff to even order?

  • As a counter point, you do also lose a number of features from the V6 when changing, so it depends what you use the box for, if it's mostly recording the V6 is likely better.

    Some of the missing features are as follows; Wishlists (where you can set the box to record programs on certain subjects or featuring certain people), undelete, series link+, series link manager, suggestions, setting of series links for programs not in the current TV guide, ethernet control, keyboard support via USB, turning of the mini-preview screen while browsing menus, switching between tuners with constant buffering, skip-back on fast-forward, quickplay, default recording options, cancelling individual recordings from a series link, multi-channel series links, radio channels allowing recording of radio, separation of recordings between boxes, watching recordings when internet is not available and probably a few others I've forgotten.

    Also, extra boxes do not have their own hard disks or tuners (unless converted from a V6 box), so you lose storage space and recording ability and are also reliant on the main box being on to watch and set recordings and also on having a decent wi-fi signal (or ethernet cable) between the two boxes when watching recordings. If the boxes are used by independent family members i.e. older children living at home, then there is also the issue of recordings being pooled across all boxes, so everyone's recordings are mixed up, rather than being separated. This also means that if there is a show that both people watch and one person watches and deletes it then it is gone for the other person as well, and can't be recovered due to the lack of undelete.

     

  • elmo360's avatar
    elmo360
    Virgin Media Staff

    Hello, sorry you've received this error when trying to place the order via the on-screen app. We've found this error can happen sometimes when demand is high - or if there is something on your account which stops the app/bot placing the order.

    One of the team should be able to help you and manually place the order (and send you the new remote) if you wish to!

    There are many benefits of moving to our newest and best TV experience, including:

    1. Personalisation​ - Introducing Person Home screen – continue watching where you left of, browse your watch lists, scroll your recordings and flick on a film you’ve rented, all from one place

     

    1. Apps​ - The UK’s most popular telly apps available in one place – get stuck in to Disney+, Apple TV, Paramount+ and Sky Sports+

     

    1. Voice control - With super powerful Voice Search and Control it’s never been easier to find what you fancy. Hold the mic button on your 360 remote and quickly find your favourite content!

     

    1. Virgin TV Go - Set recording on the 360 box to watch later, stream anywhere in the home, and access shared pause points between the box and the app

     

    1. Startover - With Startover – available on most channels,. You can go from the top at the touch of a button

     

    1. Recordings – record up to 6th shows and watch a 7th

     

    1. Better image-based interface - a much more modern look and feel

     

    1. As this is our new TV platform, we are regularly updating and improving this experience

    Let us know if you would like to continue and we can process the order for you.

    Thanks, Lewis.



  • As a counter point, you do also lose a number of features from the V6 when changing, so it depends what you use the box for, if it's mostly recording the V6 is likely better.

    Some of the missing features are as follows; Wishlists (where you can set the box to record programs on certain subjects or featuring certain people), undelete, series link+, series link manager, suggestions, setting of series links for programs not in the current TV guide, ethernet control, keyboard support via USB, turning of the mini-preview screen while browsing menus, switching between tuners with constant buffering, skip-back on fast-forward, quickplay, default recording options, cancelling individual recordings from a series link, multi-channel series links, radio channels allowing recording of radio, separation of recordings between boxes, watching recordings when internet is not available and probably a few others I've forgotten.

    Also, extra boxes do not have their own hard disks or tuners (unless converted from a V6 box), so you lose storage space and recording ability and are also reliant on the main box being on to watch and set recordings and also on having a decent wi-fi signal (or ethernet cable) between the two boxes when watching recordings. If the boxes are used by independent family members i.e. older children living at home, then there is also the issue of recordings being pooled across all boxes, so everyone's recordings are mixed up, rather than being separated. This also means that if there is a show that both people watch and one person watches and deletes it then it is gone for the other person as well, and can't be recovered due to the lack of undelete.

     

    • LipVenom's avatar
      LipVenom
      Tuning in

      Thank you! I had only seen about losing recordings already stored on my current box and losing a sports channel! The rest is extremely good to know and based on that, with no time line of when or even if those functions will be added, i will give the update a miss I think!