Forum Discussion

TheMuffins's avatar
TheMuffins
Joining in
3 months ago

Online Contract Renewal Issue

Good evening,

Through My Virgin Media, I recently accepted the renewal option online as my contract is set to expire in just over a month. Received the email with the pre contract information as well as the email with the order reference for this too. Fast forward 16 days when I sign in to My Virgin Media there is no sign of an updated contract and the renewal option is still available for me to click on.

Becoming a tad concerned as next bill is due out in a few days and don't want to be giving Virgin an additional £60 odd quid to have to wait to get it back the following month.

Is this a common issue when it comes to online renewals?

  • flipflop's avatar
    flipflop
    On our wavelength
    3 months ago

    Seems to be quite a few posts about it , mine included.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    3 months ago

    Hi TheMuffins 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the situation you find yourself in and that you feel this way 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel