I joined on the 29th December, set up Virgin Media O2 id, downloaded app but cannot link my Virgin media account to it - I just get a message that my account is found but can’t be merged and to either try later or speak to us
I’ve tried on different days and still no joy, I rang and was told that it needed resetting and someone would call but nothing and that was 3 weeks ago nearly, is there another way to contact someone for help?
I’m using the same email and follow the instructions but get ‘we’ve found your Virgin Media account, but unfortunately we can’t link it to your Virgin Media O2 ID right now.
Please either try again, skip and add it later, or chat to our team for more help
so I’ve called to be told there was an issue, and you would call me but 3 weeks later no call & still getting this message 😩
Forum TeamHello MrsOD
Sorry to hear of the account linking issues for your VMO2 ID, we appreciate you taking the time to raise this with us via the forums and welcome to the community.
What error message do you get when trying to link the Virgin Media account to your VMO2 ID? We have a specific help page here.
When you register for a Virgin Media O2 ID, we’ll automatically link your accounts if your sign in email address matches. If you signed up for your Virgin Media O2 ID with an email address different to the one you used for My Virgin Media or My O2, we’ll ask for the details of your Virgin Media and O2 accounts and link them to your ID.
If you skipped this step during registration, follow these steps:
