Switching to vodafone. The agent at vodafone said to cancel the 30 day notice first before switching. But the VM agent said it's fine to use the one touch switch without having to cancel the 30 day notice. I recall reading this could interfere but considering vodafone and virgin media use separate infrastructure it should be fine.
Quite confusing, any advice on this?
Hi Jaguare240
Sorry to hear that you've had concerns around arranging your One Touch Switch transfer to your new provider. As per your response on this thread, are things now running (from your point of view) how they should be?
Regards
Lee_R
Hi, I haven't initiated the switch yet because of this. I was told it would be cancelled if i dont cancel the disconnection?
Thanks for coming back to us Jaguare240, there should be no issues with the 30 day notice already being on your account. The order would simply be amended to match the One Touch Switch information. We would also be happy to confirm this from here once the One Touch Switch has been put in place.
Kind Regards,
Steven_L
