ombusman paid and 3 months they taken back

on pre bill account i loss of service
 10th april 2025 £200.00 loss of service credit 
15th april 2025 £200.00 was charged back to virgin media .
was error i kicked off .
ombusman way ..
rall march to july 2025 no ref what so ever to 200.00 
they say it on account . 
they refuse to send details .
i went ombusman they failed to show them £200.00 compo paid.they asked them 10x 
no report sent .
i won £200.00 they refused saying i was paid 10th april 2025 show proof appealed .
they refused to show log were was so i won the case .
3rd july 2025 £200.00 in credit - wait to statement 3rd aug 2025 credit 200.00 
the end ..... i reported to ombusman thanks but they say i been paid 10th april 2025 still
i be in contact u if i have to compliant over any think i got the felling they will take it back ..
xxx
nov 2025 digital phone compliant flag u got £300.00 in credit u owe use £200.00 
i dont .. yeserday gets email u been paid double we want it back .

11th dec rang them why and details why as i only have 1 £200.00 we ring u monday.

11th dec at 6pm shocked to find my £200.00 was taken off my account rang 150 .
said i paid double we taken the credit back .
were was the 2nd £200.00 since april to sept 2025 
i can see 2 10th april and 3rd july . 
15 april 2025 was charged back .
i file a case but the ceo office have taken it .
so that £200.00 is up in smoke .

if u get compo of ombusman over £100.00 be were they give all the storys u been paid 2x .