Hello,
I'm trying to access my new account on the app as I keep having intermittent internet drops and cannot get support on this as my old account keeps showing on my app. Would someone please assist me with a Move and Transfer so that I can get the support I require.
Very frustrating that I am paying for a service and struggling to get the help I need.
Forum TeamThanks for reaching out to us packetlossfree, and a very warm welcome to you!
Sorry to hear of the issues experienced with the old account showing on the application.
Can you please confirm if you have registered for a new account since moving into your new property?
When a customer relocates their services, a new account number and on occasion area reference number is provided.
Thanks
David_Bn
Hi David
I have a new account but it's linked to the same email address as my old account.
I moved out of my old place last year and then moved in to my current place now in March. I signed up online and not through the app so I have a new account number but cannot see this account on the app o ly my old one.
Forum TeamThanks for coming back to me packetlossfree.
A work around that can be utilised is changing the email address on the old account to an alternative E-Mail account and then creating/logging into the new account with the desired E-Mail address.
This will ensure their is no cross over in login details of the former and newly active account.
Thanks,
David_Bn
Perfect will give that a try thanks David. Appreciate the assistance.
Forum TeamFeel free to keep us posted packetlossfree
It may be worth clearing cache and/or cookies on the browser if this isn't successful at the first attempt of logging into the new account.
Thanks,
David_Bn
