I had a missed call from [REMOVED].
I rang back and it was a Scottish based call centre. They asked for my name as the number connects instantly so there is no pre-recorded message. Not sure if this is a scam call or not. I do know VM do have a Scottish based team but felt very uncomfortable giving any details out. Please can someone from the admin team look into this?
[MOD EDIT: number edited in case it's an innocent number being spoofed]
Ignore, it’s a scam.
Forum TeamHi mda99das,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've received a call from this number. I personally don't like confirming numbers as it can be easy to spoof the numbers nowadays. If you're ever unsure, the best thing to do is put the phone down and contact us on 150 / 0345 454 1111.
Were you expecting a call from us or have contacted us recently about making changes to your account?
Let us know.
Thanks,
Call the authentic number left on your voicemail three weeks ago and see if it was them https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Missed-call-from-retentions-team-How-many-chances/td-p/5452675
Forum TeamThank you for posting this I can see my colleague has reached out also with some questions .
Seems that the VM retentions team do call from various numbers starting with 0203. Anyway the number listed wasn't a scam and they were very polite and understanding when I asked for confirmation.
