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Twiddlemuff666's avatar
Twiddlemuff666
Just joined
12 days ago

Nothing works!

I have come home today after a 12 hour night shift to find my Internet is down! I cannot turn off anything nor turn other things on as I have smart devices. 

I cannot sign in to check my connection as i apparently do not have an account! It directs me to log in to the stupid virgin media and O2 page, where i enter my email and password, the it goes back to the postcode and surname page, low and behold i apparently dont have an account! 

Can I contact virgin media to find out what's happening? No, there's no number that I can find, it just redirected me back to a long winded click the closest title to your problem maze and what happens????? 

I go back to the postcode and surname page, and I have no account. 

Not exactly how I wanted to spend my day that im supposed to be sleeping!!!! 

4 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 days ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. If your need is urgent, it would be best to phone Customer Services directly.

    📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia

     

  • goslow's avatar
    goslow
    Alessandro Volta
    12 days ago

    Try the automated service status number 0800 561 0061 to check for any faults in your area.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 days ago

    Unfortunately this is a risk you take when you use smart devices that need working Internet. You are relying on your broadband connection. Some suppliers are more reliable than others, and some contracts give better service than others. 

    VM's residential contract is the most basic, and you must expect to lose connection when they have a fault or need to carry out maintenance. 

    You might like to consider a fallback service on 5G, but this will need a mobile contract and an additional router. 

  • Michael_M's avatar
    Michael_M
    Icon for Forum Team rankForum Team
    11 days ago

    Hello Twiddlemuff666,

    We are sorry to hear you are experiencing broadband issues. Normally if you have signed up on the app you would be notified of a fault as, from what you have explained, this is a total loss of service. If able to, we would advise seeing this link to find out more regarding your broadband issues: https://virg.in/wifinotworking. If you check your hub and see this link, it may give an idea on the type of issue you are experiencing: https://virg.in/hublights.

    If the matter is urgent due to the situation you have informed and you require to speak to someone or arrange a technician visit, you can call our customer service line on 0345 454 1111. Worst case if you require to speak to us through the social media channel, we can send a private message to you and look into it for you.