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midnight2024's avatar
midnight2024
Joining in
10 months ago

Not recieved my free gift

Hi, Ordered my virgin media package in April, got it connected the 1 of may, i picked the nintendo switch as my free gift, but have no recieved anything, Contacted virgin online chat and was told someone would email me back from the right team in 4-5 working days, but that was 2-3 weeks ago and still, have no email nor the free gift. Can you please chase this up and see what's going on. If i just have to wait, that's fine, but i want to make sure that im 100% getting this free gift thanks 

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free gift

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    Promises to phone you back rarely happen, they are just to get rid of your call. Wait for a VM person to pick this up and try to help. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    10 months ago

    Thanks for reaching out to us midnight2024, and a very warm welcome to our Community Forums!

    Sorry to hear of the Nintendo Switch not being issued to you.

    Let's take a closer look into this together - check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn