Hi I have cancelled my virgin media account as I have moved home to Ireland. I need to return the equipment but I have not received the returns package. I have emailed but to no avail. We do not have any 02 stores in Ireland so please could someone help me as how I can return before they charge me .
Hi Homeroots
You can use the following link to print out your own returns label and use your own packaging.
https://www.yodel.co.uk/returns/virgin
After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store. Enclose a covering note with your account number and details of the returned equipment including serial numbers.
Make sure you receive a tracking receipt and keep it safe.
** Use either or both of the following links to find your nearest store (they have different shops listed)
Thank you very much but unfortunately I now live in Southern Ireland so cannot access yodel . I think without the returns package I will have no choice but pay for non return .....I was just wondering if I could just parcel it myself and post it but probably would need the returns label for it to be scanned . But would anybody know the address it goes back to.
Trying to contact you but won't let me send email
