Forum Discussion

gstran's avatar
gstran
Joining in
28 days ago
Solved

Non-Fault Engineer Visit

Hi, is it possible to organise a non-fault engineer visit through this forum?  Is there a set charge?  Moving a room around and need to move the location of where the cable comes into the wall for a secondary TV. Thanks. 

  • Sabrina_B's avatar
    Sabrina_B
    27 days ago

    Hi gstran 👋.

    Thanks for reaching out to us and welcome to the Community Forums, yes we can arrange an engineer for a relocation of your equipment. So that we can get this arranged we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

4 Replies

  • Biggaz1351's avatar
    Biggaz1351
    Joining in
    14 hours ago

    Hi

    I am trying to arrange for a no fault engineer to relocate my equipment to another room but finding this very hard to achieve could someone help me with this thanks Gary.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      12 hours ago

      Hi Biggaz1351 

       

      Thanks for posting and welcome to the community. Sorry to hear of any issues booking this in. There is a relocation cost of £25. I'll send you a PM now to arrange this.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    27 days ago

    Hi gstran 👋.

    Thanks for reaching out to us and welcome to the Community Forums, yes we can arrange an engineer for a relocation of your equipment. So that we can get this arranged we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • 1701-e's avatar
    1701-e
    Fibre optic
    28 days ago

    You'll need to ring in.  £25 is the charge for a non fault call out.