Hi I've been on a chat trying to resolve something but as part of security they need my memorable word which I've forgotten.
In my account there's no option to reset it in the security section. Have cleared the cache but still not appearing.
Thanks
Forum TeamHi sandyman68, thank you for your post.
We're sorry to hear about the problem you're having 😔
You should be able to edit your memorable word by going to "Account settings" then "My Virgin Media account details".
What's showing within that particular section of your My Virgin Media account?
Regards,
Daniel
The location has changed under the new sign in system:
To change your telephone password, just follow these steps:
Sign in with your Virgin Media O2 ID
Go to Account settings, and then ID settings
Tap Manage your products
Head to the Virgin Media account section and tap Telephone password
Follow the on-screen instructions
