No update on my complaint after 3 weeks
My Virgin account was created on 27/07/24 with an initial installation date scheduled for Friday, 9th August. On Wednesday, 7th August, I received an email informing me that the installation date would be pushed back to Tuesday, 27th August, but there was a possibility it could happen earlier. My current broadband service with TalkTalk is set to end on the 22nd of August. After speaking with an agent, I was advised to purchase a PAYG dongle to cover the 3 days without WiFi, with the cost to be credited to my account.
However, on Friday, 23rd August at 8 pm, I received a text stating that the installation date has been delayed by an additional 2 weeks, now set for 6th September—resulting in a total delay of 4 weeks.
As a result, I am now without WiFi and had to spend £108.71 on a dongle since i work from home . Due to this inconvenience, I have canceled my installation. I raised a complaint on 23.08 and have had no response yet on how you will reimburse £108.71 i had to spend since i have gone 3 weeks (currently with no wifi) due to your constant delayments.
