Forum Discussion

MelissaM's avatar
MelissaM
Settling in
2 months ago

No response

I have contacted Virgin Media on multiple occasions now by phone, email and Whatsapp message about the early disconnection fee applied to my account after moving to an address where they are unable to supply services. I have now emailed the home movers team on 3 occasions as directed  - the first time being on 24/06/2025 and I have had no response to any of these emails. This has now resulted in the early disconnection fee being applied and a negative impact on my credit score despite my numerous attempts to resolve this.

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 months ago

    Hi MelissaM thanks for posting although we're sorry to hear of the concerns you've raised here.

    We can't be the ones to remove the credit, but let's take a look at things to see what is happening - please expect a PM from me to arrive shortly and respond directly when you can!

    Many thanks