Hello.
I’ve had a complaint open since October with VM and it’s still not resolved. Any suggestions on next step, I’ve asked for a deadlock letter but just continued to be ignored.
thanks
If it's been more than 8weeks since the complaint was opened, you can now escalate to external arbitration without needing a deadlock letter
If it's been more than 8weeks since the complaint was opened, you can now escalate to external arbitration without needing a deadlock letter
Forum TeamHey HS18, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.
I can see you've spoke to the team since this post, can you expand on what has happened / gone on for us?
Did the team help at all?
sadly not, going round in one big circle of broken promises.
Forum TeamHi HS18 👋 thanks for getting back to us!
Sincerest apologies for your experience regarding your complaint and in getting this resolved. We will just need to send you a PM to confirm a few account details so we can investigate what has happened here, and offer further support
I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
