No payment taken this month
Long story short, at end of contract I changed my package to remove the TV service and go Internet and Phone only at a cost of £37 pcm.
After a bit of back and forth and incorrect bills, I was informed that my payments would look like this going forward:
- 15 May £47.50
- 15 Jun £0
- 15 Jul £24.83
- 15 Aug onwards £37.00
However, 15 May came and went and no payment has been taken. The direct debit is still in place and my services are still working (except the TV obviously) and I have had no messages about non-payment, so what is going on?
I suspect that the £0 amount on 15 Jun has been applied to this month but that was not what I was told.
Suppose I will wait until 15 Jun and see what happens then!
Hi Servalan
Welcome back to our forums and sorry to hear there is some confusion with your billing. We truly want to do our best to look into this for clarification. To further look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
