Hi
Started a new contract about 4 weeks ago and have never received a netflix activation email. There is no netflix section in my member area on the virgin media portal.
I contacted support via WhatsApp and they raised a ticket and told me to wait 3 days. I contacted them well after 3 days and was told to wait another 3 days. That was about a week ago.
Has anyone been able to get this issue resolved?
Thanks.
Hey mouseymousey, thank you for reaching out and I am sorry to hear this.
Does your contract paperwork state Netflix was included?
Have you checked your junk / spam email?
If an IT ticket was made it can take 5 working days sometimes a little longer.
Hi - thanks for the response. Yes the contract does state Netflix Standard. Spam has been checked - and I was told by support that even if I didn't get the email there should be an activation link in my account online.
The ticket was raised on 7th April so the 5 working days expired well over a week ago and still no netflix or any communication about it.
Have you got any suggestions on how to escalate this?
Thanks again.
Thanks for the reply mouseymousey 🧾
If you go to your My Virgin Media - do you see a Netflix activation link on the home page?
Can you also check the web page on MyVM to see if it's there?
Let us know.
Kind regards,
Ilyas.
