Forum Discussion

pamelina's avatar
pamelina
Joining in
2 days ago

No longer receiving emails from VM

Afternoon,

I've spoken to 3 different Virgin Media agents but i'm none the wiser. In a nutshell, I have an ntlworld email account and since July i have not received any emails from Virgin Media. Each month i would receive an email with the subject line "Your virgin media bill is ready" but for the past few months nothing. The third VM agent i spoke to said the tech department told him they no longer send the monthly billing emails. Can someone confirm whether that is true? I no longer even get the occasional mailers VM send out about channel changes or new shows.

Thanks in advance

Pamela

3 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Pamela, 

    Thanks for your post and welcome to our community.

    We're sorry to hear you no longer receive emails from us. 

    We do still send a monthly email to advise customers when their bill is ready to view online. 

    Are these emails now going to any junk or spam folder instead?

    Have you changed your contact email address with us?

    Please pop back to us when you can. 

     

     

    • pamelina's avatar
      pamelina
      Joining in
      18 hours ago

      Good Afternoon Vikki,

      Thank you for confirming that you do still send out emails. I had a feeling i was being given wrong information. The emails are not going to any junk or spam folder nor have i changed my contact email. 

      Kind Regards

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        16 minutes ago

        Thank you for coming back to us, Pamela. Have you created a Virgin Media O2 ID for the email account in question?